Remote Technical Support

When support is needed, HDP experts are always close to your production.
Fast diagnosis and quick response are essential for digital finishing production. HDP provides remote technical support through phone, email, video call, instant messaging, and remote connection when applicable.

Many issues can be analyzed and resolved remotely, reducing waiting time, minimizing downtime, and helping customers maintain stable production without delay.

Services We Offer

  • Technical support by phone, email, and instant messaging

  • Video call troubleshooting

  • Remote checking of alarms and machine status

  • Remote review of HMI parameters

  • Software version and parameter checking

  • Barcode reading and variable production logic troubleshooting

  • Job setup and operation guidance

  • Fault analysis and corrective suggestions

  • Remote support records and issue tracking

  • Escalation to on-site service when necessary

  • Coordination by the dedicated Service Manager when required


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FREQUENTLY ASKED QUESTIONS

Q: What is HDP?
A: HDP is a specialized digital finishing brand under HXCP Machinery, focused on complete post-press solutions for digitally printed rolls. We help convert printed paper rolls into finished books through cutting, folding, sewing, perfect binding, saddle stitching, hardcover binding, lay-flat binding, and other bookbinding processes. HDP is designed to support true print-on-demand production from one book upward.
Q: What is your warranty policy?
A: We provide a standard 12-month warranty from the date of installation. During the warranty period, we offer free replacement parts for manufacturing defects and provide lifelong online technical support.
Q: What are HDP’s competitive advantages?
A: HDP is one of China’s leading manufacturers dedicated to digital finishing technology. Since 2024, we have developed and delivered advanced digital finishing systems to customers worldwide. With self-developed patented technologies such as dynamic folding, HDP helps traditional bookbinding companies enter digital finishing with lower investment and higher flexibility. We are also one of the few manufacturers able to provide a full range of digital binding solutions, including perfect binding, saddle stitching, thread sewing, lay-flat binding, and hardcover binding.
Q: Where is HDP located?
A: HDP is backed by HXCP Machinery, with its headquarters and manufacturing facilities located in Dongguan, Guangdong, China. In the United States, HDP operates through HDP Americas Inc. in Upland, California. Located in Southern California within the Greater Los Angeles area, the 400-square-meter facility serves as a regional showroom, technical service center and spare parts hub supporting customers throughout the Americas. Customers are warmly welcome to visit HDP in either China or the United States.
Q: How can I contact HDP?
A: You can contact us via WhatsApp at +86 186 1055 1470, email us at HXCPCHINA@gmail.com, or submit an inquiry directly through our website. Our sales team will respond promptly.
Q: What is the relationship between HDP, HXCP, and ChinaPrintech?
A: HXCP Machinery is the group company, founded in 1993, and is one of China's leading manufacturers and solution providers in post-press bookbinding equipment. ChinaPrintech, established in 2020, serves as the group's global export and marketing platform, offering one-stop bookbinding equipment solutions. HDP, established in 2024, is a specialized sub-brand focused on the development, manufacturing, and sales of digital finishing equipment and solutions. Both HDP and ChinaPrintech are brands under HXCP Machinery.
Q: What products and solutions does HDP offer?
A: HDP provides complete digital finishing equipment and integrated solutions for roll-fed digital printing applications. Our equipment includes unwinders, plow folders, dynamic cutters, dynamic folders, digital sewing systems, digital book block preparation lines, digital casing-in machines, and related automation modules. Our solutions include roll-to-book-block, roll-to-perfect-binding, roll-to-saddle-stitching, roll-to-hardcover-binding, and other customized digital book production lines.
Q: What payment methods do you accept?
A: We mainly accept T/T and L/C at sight. For most orders, the standard payment term is a deposit by T/T, with the balance paid before shipment. Specific payment terms can be confirmed based on the order details and project requirements.
Q: What is the difference between purchasing through a local agent and buying directly from HDP?
A: Whether you purchase through an authorized local agent or directly from HDP, you will receive competitive and consistent pricing, as well as standardized service support. However, we generally recommend purchasing through our certified local agents when available, as they can provide faster communication in your local language and time zone, easier access to spare parts, and more efficient on-site service. HDP-certified agents are reviewed regularly to ensure reliable and continuous local support.

WHAT OUR CUSTOMERS SAY

"Оборудование имеет прочную конструкцию, высокую точность и стабильно работает в ежедневном производстве."

— Audrey (Russia (RU))

"Las pruebas con muestras nos ayudaron a elegir la configuración adecuada con mayor seguridad."

— Cole (Spain (ES))

"El control por código de barras y los ajustes automáticos simplifican mucho la producción de tiradas cortas."

— Victor (Chile (CL))

WHY CHOOSE HDP?

  • 30+ years of industry expertise: Backed by China's premier post-press equipment manufacturer, offering a deep heritage in book-binding solutions.
  • Comprehensive digital binding solutions: Delivering a complete range of systems, including perfect binding, hardcover, saddle stitching, and lay-flat binding.
  • Cost-effective hybrid integration: Empowering traditional binderies with low-cost digital transformation and seamless "traditional + digital" hybrid modes.
  • 24/7 global service network: Supported by 6 major technical centers worldwide to ensure timely, professional, and around-the-clock assistance.
  • Patented technological leadership: Holding multiple global patents while providing dedicated R&D for customized requirements.

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